The Following Events Do Not Constitute A Downtime and Shall Not Be Eligible to Be Considered for Any Service Credit:
Interruption due to scheduled maintenance, alteration, or implementation, where the Service Provider provides at least Seven working days prior notice and mutually agreed by the Customer; The usual scheduled Maintenance time will be the early hours of the morning i.e., between 1AM to 6AM. The usual maintenance time will not be more than two hours.
- * Hardware failure.
- * Disaster and panic situation like War, Storm and Earthquake etc.
- * DNS Issues not in scope and control of service provider.
- * A shut down due to circumstances reasonably believed by Service Provider to be a significant threat to the normal operation of the Services, the Service Provider’s facility, or access to or integrity of Customer data (e.g., hacker or virus attack, or spammers);
- * Failure or malfunction of any equipment or services not provided by Service Provider;
- * Any problems outside the Service Provider Facility Network.
- * Any interruptions, delays or failures caused by Customer or Customer’s employees, agents, or subcontractors, such as, the following:
- - Inaccurate configuration.
- - Non-compliant use of any software installed on the server.
Customer Initiated Server Over-Utilization.
- * Any problems related to the attacks on the machine such as hacking, attacks, and exploits that specific account will be suspended till the program not corrected.
- * Mail Campion not allowed if any camping noticed server will auto suspend that account.
- * Video file should not be more than 5 Mb and Max 10 Video file you can user for single account over usage will be cost. System will track.
- * If system noticed your cPanel account have more than 10 Malware or virus file it will be suspended automatically without any prior notice.
1) We Don't Provide Mail Hosting or Email Backup Services. For Email Hosting You Can Try G-Suite or Zoho Mail.
2) We not support/allow any fake/scam profile, hacking activity, Pornography, Tech Support, Virus or Malware infected website or file. If we find any suspicious activity from account, we block and suspend account immediately.